Placing Your Order - What You Need To Know

Order Confirmation: Upon placing your order, you'll receive an order confirmation email, indicating that we’ve received your order and pre-authorized your credit card. We immediately contact our suppliers to verify item availability for quick shipment. If your item is out of stock or on backorder, we will void the pre-authorization and notify you via email. If the item is available for immediate shipment (within 5-7 business days), we will process the payment and proceed with shipping.

Tracking Your Order: Once your payment is processed, we’ll dispatch your items. We will send you tracking information within 24 hours of your order leaving the warehouse.

Follow-Up: If you haven’t received tracking information within 6 business days of your purchase, feel free to follow up with us at support@reformrecover.com 

Upon Delivery

• Inspect Your Items: Check for visible damage (e.g., dents, scratches) before accepting delivery. Note any issues on the delivery receipt. A clean receipt confirms the order was accepted in perfect condition, and damage claims may be affected if issues are not noted.

• Verify Package Contents: Ensure all items are included. Report any discrepancies within 48 hours for prompt resolution.

• Concealed Damage: If damage is found after delivery, report it immediately to initiate a claim and resolve the issue.

If your item(s) arrive damaged, please email photos to support@reformrecover.com, and we will initiate an insurance claim on your behalf.

Refusing Delivery

• Refusing delivery for reasons other than damage or shipping errors will incur a 15% restocking fee, along with any applicable shipping charges.

Customer Responsibilities

The customer is responsible for unloading the crate from the delivery truck.

• For crates 92" or shorter: A liftgate will be available, allowing the truck driver and customer to lower the crate to the ground.

• For crates longer than 92": A liftgate will not be available, and the customer must choose one of the following options:

  1. Arrange for equipment to unload the crate

  2. Use a trailer to pick up the crate at the delivery terminal

  3. Rent a tilt tow truck to pick up the crate at the delivery terminal

If none of these options are feasible, Dundalk can arrange a tilt tow truck for an additional fee of $750. Contact us for details.

Please see full Residential Shipping Policy and Shipping and Returns Policy

Harvia Kip Series Electric Sauna Heater with Rocks

Experience authentic Finnish sauna steam with the Harvia Kip Series — a compact, wall-mounted electric heater built for performance and efficiency. Made in Finland, this premium heater features a large stone compartment for excellent heat retention and even steam distribution. Its sleek stainless steel design keeps the outer surface cool to the touch, making it safe for tight spaces and a stylish fit for any sauna layout.

Key Features:

• Built-in controls for easy time and temperature adjustments

• 1-hour timer with up to 8-hour delayed start function

• Space-saving wall-mounted design, ideal for compact sauna setups

• Compact size: 16” W x 11” D x 24” H (400 x 280 x 600 mm)

• Large stone compartment for powerful heat and consistent steam

• Durable stainless steel interior and exterior for a polished, rust-resistant finish

• Protective rock grill for added safety

• Proudly made in Finland for superior craftsmanship and reliability

Designer B Series Electric Sauna Heater

The Designer B Series Sauna Heater combines reliable performance with in-room control, making it ideal for spaces where external controllers aren’t practical. Its user-friendly “9+1” timer allows for a 9-hour delayed start, letting you pre-set your sauna session with ease. The heater features bottom-mounted controls that can be positioned on the front or either side for maximum installation flexibility.

Key Features:

• Designed for sauna rooms from 100 to 425 cubic feet

• Compact wall-mounted design: 16-1/2” W × 23” H × 11” D

• Space-saving installation ideal for home or commercial use

• Available in three power levels: 4.5 kW, 6.0 kW, and 8.0 kW

• 50 lb stone capacity for consistent heat and steam generation

• Built-in “9+1” timer with 9-hour delayed start option

• Flexible control mounting: front (standard), or left/right side

Homecraft Revive Sauna Heater with Digital Controls

The Homecraft Revive Sauna Heater is designed to deliver rapid, even heat for a powerful and immersive sauna experience. Its advanced air-flow chamber ensures optimal heat distribution, while the 100% stainless steel heating elements offer lasting durability and performance. With fast rock-heating capabilities, the Revive produces rich steam for intense, rejuvenating sessions. It comes complete with the Homecraft TKE2-2 Digital Sauna Control for precise, user-friendly operation.

Key Features:

• Efficient heat distribution with built-in air-flow chamber

• Fast-heating technology for quicker rock heating and stronger steam output

• Durable construction with 100% stainless steel heating elements

• Includes TKE2-2 Digital Sauna Control for advanced temperature management

• CSA and UL 875 certified for safety and quality assurance

• Ideal for sauna rooms sized 250–300 cubic feet

• Compact design: 14” W x 14” D x 36” H

• High rock capacity of 200 lbs (rocks sold separately)

• Requires a 40-amp circuit breaker for operation

Huum DROP Electric Sauna Heater

The Huum DROP Electric Sauna Heater combines elegant design with powerful performance, delivering a smooth and consistent sauna experience. Inspired by the natural shape of a water droplet, its compact form fits seamlessly into smaller sauna spaces while offering exceptional heat retention through its large stone capacity. The DROP creates gentle, long-lasting steam, making every session deeply relaxing and restorative.

Key Features:

• Sleek, award-winning design that enhances any sauna aesthetic

• Provides mild, consistent steam for extended and soothing sauna sessions

• Space-saving compact size — ideal for saunas with limited room

• Holds up to 55 kg (121 lbs) of stones for superior heat retention and steam production

Huum HIVE Electric Sauna Heater

The Huum HIVE Electric Sauna Heater is engineered for those who demand top-tier performance and an authentic sauna experience. With a striking stone-focused design and extra-large capacity, it delivers gentle, long-lasting steam that envelops the room in consistent warmth. Crafted from premium stainless steel, the HIVE is built to last — making it the perfect choice for both home and commercial sauna settings.

Key Features:

• Stone-centric design for enhanced heat retention and steam production

• Provides mild, consistent steam for deeply relaxing sauna sessions

• Massive 170 kg stone capacity for powerful and even heat distribution

• Constructed from high-grade stainless steel for exceptional durability and longevity